Frequently Asked Questions: Omni Update (OU Campus)

Below, you’ll find some of our most commonly asked questions that come from users when working with the OU Campus content management system:

How do I log in?

Log in from any page on the website by scrolling to the bottom of the page and clicking the copyright symbol (“©”) near the bottom left corner of the page. You will then be asked to sign in using your MyWSU ID and password.

Log in and get started (VIDEO) –

I tried to log in and it’s telling me I don’t have access to edit the page. What happened?

After logging in, you might be given a screen that says “You do not have proper permissions to read this page.” First, don’t worry, you have successfully logged in. The problem is that you’ve logged into a page on the website that you do not have been given permission to read or edit. Simply click on the “Dashboard” menu option at the top of your page to navigate away from this notification.

If you’ve logged into a page you should have access to, submit a User Access Request using the Web Support Form here –

I added an image to my page, why is it not showing up in the preview?

Most likely, the image is not appearing on your page because the image file has not been published. Locate and open the image file in Omni Update, then click “Publish.” Once the image has been published, simply refresh the page you were editing and the image should appear.

If you are still experiencing image issues, submit a request using the Web Support Form here –

How do I edit images in Omni Update?

Once you’ve uploaded your images into an image folder within Omni Update, locate and open the image file you want to edit. On the left side of the page, you will see a list of tools to choose from: Resize, Crop, Rotate, and Zoom. We recommend starting from the bottom of that list and working your way to the top:


Open the “Zoom” tool and click “Zoom to Fit” to see the image in its entirety.


Clicking the “Rotate” tool rotates the image clockwise by 90 degrees.


Open the “Crop” tool to select from a number of predefined aspect ratios or choose “Custom” to crop the image however you would like. Checking the box next to “Swap width & height” will flip the predefined aspect ratios.

When you’re finished, click “Apply Crop.”


Open the “Resize” tool to set the dimensions for your image. Click the “Resize” button when you’re finished.

Saving an Image

When you’re finished editing, click “Save As” to save your new image. When renaming your image, we recommend keeping adding the new dimensions to your original file name.

For example, we might edit “image_1.jpg” and rename the newly resized image as “image_1-800×600.jpg”

How do I add a video to the Hero Video section at the top of my page?

Before uploading a Hero Video, confirm you have a “_media” folder inside the content folder for your pages or create one. Once you’re inside the “_media” folder, click “Upload” to begin uploading your 1080p MP4 video file.

Be Aware: Hero Videos do not play audio, so remove the audio from your video before uploading. 4k video is also not supported, as the video will not be viewable in the space provided.

Once your video is uploaded, open the page file you want to add the video to and click “MultiEdit.” DO NOT delete the Hero Image. The Hero Video is not viewable on mobile devices, there must be a Hero Image. Click the folder icon next to “Hero Video” to locate and select your video, then preview and save.

Schedule a time to update your Hero Video in the near future to keep your page looking fresh.

How do I edit the “In This Section” Navigation Menu?

(See this page for detailed instructions on how to edit your file.)

Each folder has a navigation file named “” The pages in that folder call on that file when displaying the Navigation Menu at the top of your pages:

  • Locate and open the “” file in the same folder as your other pages.
  • You will see a list of the items in your Navigation menu, or in “In This Section” menu.
  • Make sure you are in Edit Mode and click the HTML button in your WYSIWYG toolbar.
  • It’s in this HTML mode that we can add/remove items from the list or edit the text for items in the list.

Within the HTML Mode:

To add an item:
  • Highlight and copy any line from the list.
  • Paste the copied line at the bottom of the list (or wherever you want that item to be placed in the list).
  • In the newly pasted line, find the item text and edit it to match the new page you’ll be linking to.
  • Click “Update.”
To remove an item:
  • Highlight the line you want to remove.
  • Delete the line, and the spacing gap between the remaining lines if there is one.
  • Click “Update.”
To edit the text of an item:
  • Find the line of the item you want to edit.
  • Locate the text portion of the item.
  • Edit to your liking.
  • Click “Update.”

Back in the WYSIWYG Editor:

To edit the link for an item in the list:
  • Highlight the newly created list item or link you wish to edit
  • Locate and click the “Insert/Edit Link” button in your WYSIWYG toolbar
  • Click the folder icon to search for the page you wish to link to or insert a URL
  • Click OK
When Finished:
  • Remember to Save and Exit, then Publish

How do I move and/or delete page files?

To delete page files, check the box to the left of the page file. A light blue menu bar should appear at the top of the file navigation page. Select “Move to Recycle Bin.” The page will be removed from the website and the file will move to the Recycle Bin and automatically deleted after 6 months.

Moving page files requires certain permissions. If you need to have the ability to move page files, submit a User Access Request using the Web Support Form here –

Once you have permission to move page files, simply select the file you wish to move, select a new folder to move the file to, and click the “Move” button. Be aware that moving pages may break links to your page on other pages.

Should I use a Landing Page or a Standard Page?

Page templates offer a couple of different customizable features. Here are some things you might consider when creating a new page and deciding on which template to use:

Landing Pages

  • A single column of content.
  • Allows for a “Hero Video.”
  • Include a “Teaser” section between the “MultiEdit” section (Hero Image and Page Intro Panel at the top of your page) and the “Main Content” section.
  • Pulls content to the full width of the page, making it bad for forms, longer pieces of written content, and other forms of content that aren’t held within a Landing Page Snippet.
  • Good for full-width images and Landing Page Snippets.

Standard Pages

  • Slightly more flexible.
  • Can be 1 or 2 columns (the 2nd column is a sidebar).
  • Does not have a “Teaser” section, but offers an “Additional Content” section underneath the “Main Content” section.
  • Includes large margins on the left and right sides of the page, meaning content doesn’t extend to the full width of the page. Great for a variety of content types, faculty/staff bios, forms, image galleries, and more.

How do I create and manage a form?

Create Your New Form

  1. Hover over “Content” in the blue menu bar and select “Assets.”
  2. Click “+New” and select “Form” from the dropdown menu.
  3. Input your Form Name, add Tags, select an Access Group and Available To Group.
  4. Build your form in the “Elements” section by clicking on options from the “Form Elements” menu in the sidebar. Add email recipients in the “Email Messages” section.
  5. Add Success and Failure Messages. Edit the Submission Button Text (optional). Click “Create” when you are finished.
  6. Click “Publish.”

Create a New Page for Your New Form

  1. Open the folder where you want the new form page to live. Click the “+New” button and select “New Standard-Content Page.”
  2. Input your new page information. Click “Create” when you are finished.
  3. Select “MultiEdit.”
  4. Click “Clear” and delete the placeholder text to remove the Hero Image at the top of the page. Click “Save.”
  5. Click the “Properties” tab and, in “Parameters,” de-select the Navigation, Sidebar, and Additional Content options. Click “Save.”
  6. In “Edit,” click the “Main Content” button. Select the “Insert Asset” button.
  7. Find and select your Form Asset from the list. Click “Insert.”
  8. Click the “Save and Exit” button in the toolbar.
  9. Your form will appear in the main content section. Click “Publish” when you are finished.

See “Advanced Form Design” for more tips and tricks.

How do I create a Profile or use the Automatic Profile snippet?

Profiles are pages for individual people that can be reused anywhere as part of Profile groups on either Profile Listing pages or on Automatic Profile snippet. The Profile should be built wherever the person’s “main home” would be in A mechanical engineering grad student might be in /profiles/academics/engineering/mechanical_engineering/grad_students, for example. We say “might” because it is up to the organizations to determine their internal structure. Each folder will be an automatic grouping with its own index page (which needs to be published at least once). You can also add Profiles to a Profile Listing Page if someone needs to exist in more than one group — just link to them in the “Additional Profiles” section.

Profiles that are added to, updated or moved in the directories will automatically have those changes reflected in the /profiles section of the site.

Outside of the /profiles system, you can either add the Automatic Profile Snippet to an existing page or create a new Profile Listing page (they have all the features of regular Landing Pages with additional features for Profile controls). The decision about which is easier to do depends on how much control you want to have about the output.

If you need exactly the same structure as the /profiles page but in another location, just build a new Profile Listing Page and use the “Target” setting in the Properties->Parameters for your new page to point at the location of the Profile Landing page you would like to emulate. You can set completely different display properties or add text that you don’t want on the /profiles/…/whatever/ page.

Even if you don’t want the same people by setting the Target, if you set a Profile Landing page to Manual Sort in the Parameters, it will expose an area that already has an Automatic Profile Snippet built in that will let you manually add whichever profiles you want from whatever areas in any order. Just link to the profile in the first column (give the link a name you can read later) and fill in any overriding details if you want.

If you just use the Automatic Profile Snippet on a normal page, you will be able to manually add whomever you want in whatever order, but you won’t have any control over how the Profiles display. It will just be Name, Title (optional override), email, phone, optional additional category / text just for this group.

See the detailed guide to building and using WSU Profiles.